Refund and Returns Policy

Draft for review. Last updated August 21, 2026.

We want you to feel confident purchasing artwork from Beach Folk Pottery. Please review this policy before ordering and contact us before returning any item.

Return requests

For eligible non-custom items, contact us within 14 days after pickup or delivery. The item must be returned in its original condition and protective packaging. Proof of purchase is required.

Items that cannot normally be returned

• Commissioned, personalized or made-to-order work after production has begun.
• Items marked final sale.
• Digital products or gift cards, if offered.
• Items damaged, altered or improperly stored after pickup or delivery.

Original artwork

Because original works are one of a kind, please contact us promptly if you need to cancel an order. Cancellation may not be possible after the piece has been prepared, shipped or delivered.

Return delivery costs

Unless an item is defective, damaged in transit or incorrectly supplied, the customer is responsible for safe return delivery and related costs. Original delivery charges are not refundable unless required by law or the return resulted from our error.

Damaged or incorrect orders

Inspect your order promptly. If it arrives damaged or is not the item ordered, retain all packaging and contact us within 48 hours where practical. Include photographs of the artwork, packaging and shipping label. We will work with you on an appropriate repair, replacement, return or refund.

Refunds

Approved refunds are issued after the returned item is received and inspected. Refunds will normally be made using the original payment method. Processing time can vary by financial institution.

Consumer rights

This policy does not limit any rights or remedies that cannot be excluded under applicable Canadian or Saskatchewan consumer-protection law.

Contact

Send return or refund questions to gr**@*****el.net and include your order number.